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Graphics Interchange Format  |  1997-01-16  |  67.6 KB  |  499x337  |  4-bit (16 colors)
   ocr: AHELPDESK SEVIGELVELAGREEMEND Severity level Definition Response imes Server down Server: outoge, hub/swilch failure, router failure mmadiate NetWare, NT, Unix server outage: or failure, Server hard drive Failure, corrupt file system, or oindery/NDS tree, hub/swiich failure, or server ouf ofdisk space. A-Crilical Nenvork Anomalies Less thon 1 hour Newwork or: wonkssanon: viruses nighry backuplailures; orserver NiCcard problems B-Urgent Infrastructurerelaied problems Less than 2 hours Down: printer, file restoration, scan users workstation for viruses with eradicalion, 1E necessary C-Important ...